Privacy Policy

Introduction

This Privacy Policy describes how PrepGrind and its affiliates (collectively, “PrepGrind”, “we”, “our”, “us”) collect, use, share, protect, or otherwise process your information/personal data through our website https://prepgrind.com/ (the “Platform”).

You may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship, and related information provided from time to time.

Information we may collect includes (but is not limited to):

• Personal data provided during signup/registration or when using our Platform, such as name, date of birth, address, telephone/mobile number, email ID, and/or information shared as proof of identity or address.
• Sensitive personal data (with your consent), such as bank account, credit/debit card, or other payment instrument details; biometric information such as facial features or physiological information (to enable certain features you opt for on the Platform), in accordance with applicable law(s).
• Behavioural and preference data you choose to provide on our Platform; this may be compiled and analysed on an aggregated basis.
• Information related to your transactions on the Platform and such third-party business partner platforms.

You always have the option not to provide information by choosing not to use a particular service or feature on the Platform.

If you receive an email or call from anyone claiming to seek personal data like debit/credit card PIN, net-banking or mobile banking password, never provide such information. If you have already revealed such information, report it immediately to the appropriate law enforcement agency.

Usage

We use personal data to provide the services you request. Where we use your personal data for marketing, we will provide you the ability to opt out.

We may use your personal data to:

• Assist sellers and business partners in handling and fulfilling orders.
• Enhance customer experience.
• Resolve disputes and troubleshoot problems.
• Inform you about online and offline offers, products, services, and updates.
• Customise your experience on the Platform.
• Detect and protect against error, fraud, and other criminal activity.
• Enforce our terms and conditions.
• Conduct marketing research, analysis, and surveys.
• As otherwise described to you at the time of collection.

You understand that access to certain products/services may be affected if necessary permissions are not provided.

Sharing

We may share your personal data internally within our group entities, corporate entities, and affiliates to provide you access to services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt out.

We may disclose personal data to third parties including:

• Sellers, business partners, and third-party service providers (including logistics partners, prepaid payment instrument issuers, third-party reward programs, and other payment partners you opt to use) for providing access to services/products.
• Government agencies or other authorised law enforcement agencies, if required by law or in good faith to respond to subpoenas, court orders, or other legal processes.
• Law enforcement offices, third-party rights owners, or others in good faith where such disclosure is reasonably necessary to:
  • Enforce our Terms of Use or this Privacy Policy,
  • Respond to claims that content violates the rights of a third party, or
  • Protect the rights, property, or personal safety of our users or the general public.

Security Precautions

To protect your personal data from unauthorised access, disclosure, loss, or misuse, we adopt reasonable security practices and procedures. When your information is in our possession, or whenever you access your account information, we adhere to our security guidelines and offer the use of a secure server.

However, transmission of information over the Internet is not completely secure for reasons beyond our control. By using the Platform, you accept the security implications of data transmission over the Internet and the World Wide Web, which cannot always be guaranteed as completely secure. There are inherent risks regarding use of the Platform.

Users are responsible for ensuring the protection of login and password records for their account.

Data Deletion and Retention

You may delete your account by visiting your profile and settings on our Platform; this will result in the loss of all information related to your account. You may also write to us at the contact information provided (as applicable) for assistance with such requests.

In the event of any pending grievance, claims, pending shipments, or any other services, we may refuse or delay deletion of the account. Once deleted, you will lose access to the account.

We retain your personal data for no longer than is required for the purpose for which it was collected or as required under applicable law. We may retain data if necessary to prevent fraud or future abuse or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.

Your Rights

You may access, rectify, and update your personal data directly through functionalities provided on the Platform.

Consent

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure, and processing of your information on the Platform in accordance with this Privacy Policy.

If you disclose personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

By providing your personal data over the Platform or any partner platforms or establishments, you consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and other third parties) contacting you through SMS, instant messaging apps, calls, and/or email for the purposes specified in this Privacy Policy.

You may withdraw consent that you have already provided by writing to the Grievance Officer at the contact information provided below (where applicable). Please mention “Withdrawal of consent for processing personal data” in the subject line of your communication. We may verify such requests before acting on them.

Withdrawal of consent will not be retrospective and will be handled in accordance with the Terms of Use, this Privacy Policy, and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, we reserve the right to restrict or deny provision of services for which such information is considered necessary.

Changes to this Privacy Policy

Please check this Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert/notify you about significant changes to the Privacy Policy in the manner required under applicable laws.