PrepGrind — Refund Policy

1. Scope

These terms apply to purchases of digital products, subscriptions, mock tests, downloadable content, and any paid services offered by PrepGrind ("we", "us", or "our"). By purchasing or subscribing to our products or services, you agree to this Refund Policy.

2. No Refunds

PrepGrind does not provide refunds for any purchases.

All sales are final. Once a purchase is completed (including subscriptions, one-time purchases, and bundles), we do not offer refunds, exchanges, or credits for any reason including but not limited to:

• Change of mind or personal circumstances
• Perceived lack of time to use the product
• Unmet expectations about content or outcomes
• Technical issues that are outside our control (internet outages, device compatibility)

3. Limited Exceptions

While our general policy is no refunds, PrepGrind may — at its sole discretion — consider refunds or partial refunds in exceptional circumstances (for example, duplicate payments or clear billing errors). Any such refund is not an entitlement and will be processed only after review.

If you believe you are eligible for an exception, contact us immediately using the details below. We may ask for documentation to investigate the issue.

4. Subscriptions & Cancellations

Subscriptions renew automatically unless cancelled. Cancellation prevents future billing but does not entitle you to a refund for the current billing period. To avoid renewal charges, cancel before your next billing date via your account settings or by contacting support.

5. Technical Support & Access Issues

If you face technical problems accessing purchased materials, please contact our support team. We strive to resolve access issues promptly. Resolution may include restoring access, extending access, or providing alternate delivery — but not issuing refunds as a default remedy.

6. How to Contact Us

For billing questions, refunds requests, or technical support, please contact:

• Email: support@prepgrind.com
• Website: prepgrind.com

Please include your order ID, the email used to purchase, and a brief description of the issue.

7. Changes to This Policy

We may update this Refund Policy from time to time. When we do, we will post the updated policy on this page with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.